Frequently asked questions

How to search products?

You can search the products from the left menu within four main categories: Products for Cats, Dogs and For Pet fans and Mathvhing owner clothes. Or just simply search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.
  • In these cases you are entitled to a refund for your purchase at the 100% amount of the purchase. More details on returns and refunds can be found in our Refunds and Return policy.

    I want to pay by Credit card but I see the option Paypal only

    If you prefer paying by Credit or Debit card, you can do it also by pressing Checkout-> Paypal and afterward to choose the bottom menu “Pay with a Bank Account or Credit Card”. This way you will be redirected to the secure page of Paypal to pay by Credit Card without having an account with Paypal.

    What difference between Free shipping and Express Shipping

    Free shipping takes longer so the delivery can take from 15 to 60 days with Money Back guarantee if not delivered.

    Express shipping allows you to receive the products much quicker on average from 8 till 15 days, for some countries it can take even less or a little longer, a maximum of 25 days with an extra charge depending on the country of destination and the weight of the products. If you have questions on the cost of Express Delivery and time of delivery please contact us directly

    What happens if you cannot deliver the product and I already paid

    We issue the refund at the 100% amount of purchase immediately after checking that the product is not delivered to your country