Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of mypetworldstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ת***י –
Great!!!!
A***d –
Biack color highlight red buy light beyond the cuddly yo Material is not thought was used glittered listen 2.5kg poodle m size generously’m Velcro type size adjustable charge
G***n –
it’s so cute and it came very fast. Not good for dogs who pull a lot though! but perfect for my Bowie!
J***n –
It’s perfect and very comfortable! Even though I recommend buying size bigger than your pet, I ‘ve got a 3,5 kilos Bichon frisé and we like to put the strap on top of his vests or pollars so I ordered size XL and it was perfect.
Д***a –
Super, recommend
C***n –
The harness is very cute, but you need to take 2 size larger. My chihuahua 2,5 kg fit size L, M too small for her.
M***r –
Super cute I love it
L***s –
I purchased the small size for my 5lb Yorkie. I could have gone up to the medium but the small works just fine. This is very well made. The anchor design is actually embroidered and not screen printed which is really nice. I did want to mention that the leash wasn’t the one pictured, it is red white and blue but it’s still really cute just a little different from the picture. Very happy with my order, thank you.
С***a –
Approached York 2 kg Excellent!
C***z –
Everything perfect
M***n –
Super cute – have yet to try
L***t –
Well, a very beautiful harness for small dogs. We order for the second time. The dog grew up and the size was ordered more. At 2.5 kg, the size M fits very well. We get a lot of delight and compliments. I did not communicate with the store. There was no need. All delivered quite quickly in the total parcel with other orders.
M***n –
Cute the 3.2kg puppy peop size M is suitable
S***t –
thank you very much
E***k –
Everything is super!
И***a –
We have been walking for a month, everything is very cool! I only have a video with this train. Alke 5 months, 1,5 kg Super! !! All our fiancés!!!
C***a –
Just like in the picture my dog got a little bit fair, but it serves him pesa 9kl
А***a –
It’s fine. It looks elegant. The truth is there are seams with Puffs. not pleasant, but not critical.
Á***z –
Beautiful and good quality, my Chihuahua got a little small but I’ll order one more why I loved it!
A***n –
This was great on a 17 pound winnie/dutchhound