Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China and Europe will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide Free Shipping to over 200 countries around the world as well as Express Shipping at additional cost. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates for Free Shipping Delivery (for Express Shipping estimated delivery time is from 8 till 15 days):
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Free Shipping Time|
|United States||15-45 Business days|
|Canada, Europe||15-45 Business days|
|Australia, New Zealand||15-45 Business days|
|Central & South America||30-60 Business days|
|Asia||10-20 Business days|
|Africa||30-60 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order is shipped that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping. But we are always doing our best so you could receive all the items in the same package.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (60 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of mypetworldstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The cat for cats looks beautiful, the cat has not yet appreciated
Fast delivery. It brought everything i needed to put it together. It’s very very small for the price, and i bought the large version… let’s see if the cat likes it.
I loved it, it comes disassembled but with its screws and its screwdriver. It’s very cuki. Plus comes a gift ball
The parcel came earlier for a week, collected quickly. The store as a gift put the ball, thank you very much, the cat will be satisfied with the seller and the claw, very cool
Pretty small (the smaller size), fast combined shipping, our cat doesn’t find much interest in the ball. Hopefully he would like it later on.
Came about a month later, in the kit even the screwdriver went) all the whole. Kotik has not yet understood, but I hope with the raging like it) I recommend) as a gift put the ball)
Very nice thing, not yet by the cat used
Quality of this item is fine, but none of my 3 cats would play with it or show interest at all…
It’s not comfortable. The cat does not know what to do with it and she moves it like that. Not recommend.
no instructions on how to assemble, but i got it. cats didn’t use it so far :/ doesn’t mean the product is bad. okish over all.
Delivery is fast, the quality is good, but the cat does not sharpen the claws
Everything is super, delivery a little less than a month
Some small to big just this is shine