Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China and Europe will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide Free Shipping to over 200 countries around the world as well as Express Shipping at additional cost. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates for Free Shipping Delivery (for Express Shipping estimated delivery time is from 8 till 15 days):
Location |
*Estimated Free Shipping Time |
United States |
15-45 Business days |
Canada, Europe |
15-45 Business days |
Australia, New Zealand |
15-45 Business days |
Central & South America |
30-60 Business days |
Asia |
10-20 Business days |
Africa |
30-60 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order is shipped that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping. But we are always doing our best so you could receive all the items in the same package.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (60 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of mypetworldstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***s –
the collar looks amazing on our lovable Prince and all information that i have asked for are written on the metal piece thank you
В***в –
The goods of good quality arrived quickly thank the store for the work.
А***a –
Just super. Dog name on the Russian. The collar itself inspires confidence. I’m happy.
В***a –
Ошейник супер. Написано все точно. Размер подошел
И***a –
Ошейник с виду хороший,будем тестировать на износ
Т***в –
спасибо всё пришло
L***n –
Really very very good quality and very pretty. Very serious store and fast delivery. Thank You
Ж***a –
Отличный ошейник.
В***a –
I recommend the product from this store. Ordered for Sharpei, 1 year, size L, came up. The name of the dog was stuffed correctly, thank you very much
I***ł –
Świetnie przesyłka dotarła do Polski w 2tyg. Bardzo dobrze wykonana
Y***n –
19 Nov bestelt , 2 Dec binnen ! Is een heel mooi , dank je wel ! Voor een Chihuahua van 3 kg xs
מ***ק –
Love the product. It’s my second time ordering it. We had to get a new cuz the old one got small.
В***о –
It’s good, yakigny. Priyshov for the city. Uncle salesman!
N***r –
A nice padded collar and cute with that braided motif
A***n –
Helemaal top!
В***в –
супер! заказываю уже не в 1 раз!!! спасибо! качество на высоте!!!
И***a –
Fast delivery. The store is super. I recommend!
M***o –
As always, a very good product.
N***r –
In een woord prachtig!
K***e –
Item very sturdy and nice looking. Minor remark, the color is transferred on the dog’s fur.
J***r –
This as a second dog collar here ordered. Good service!
R***o –
tutto come da descrizione , bello e la scritta con il nome è il numero, si legge bene!
P***k –
Sensational collar. Beautifully made. Fast shipping. All in how best fine. Recommend salesman. Ordered 06.01 received 16.01. Recommend.
C***s –
Hartstikke mooie band!
В***в –
Everything is fine, the collar is wonderful, everything is written correctly, delivery is fast with tracking. Thank you!
С***к –
Good quality
M***k –
Lovely collar. Already bought 3 from this store. I am happy with the purchase. The seller is honest an comunicates well.
S***s –
Quite well and completely happy!
D***r –
My sweetheart is absolutely love it!
E***r –
XL Fits 1 y/o Female Rottweiler with room to expand. Great quality product. Personalisation perfect.
D***s –
Beautiful Collar. I got these for all my dogs in different colors
K***l –
fits nicely
A***o –
Perfecto
Н***в –
Wonderful! And very fast shipping
А***в –
Ошейник супер! Качественный, яркий с надёжной застёжкой и креплением для поводка. Гравировка чёткая. Доставка быстрая. Трек отслеживался. Продавцу спасибо.
Л***a –
Заказываю второй раз. Первый прослужил чуть меньше года, облез по нашей вине. Собака все лето купалась в нем. Кожа скорее всего прессованная, а внутренняя цветная сторона вообще не кожа. Наносили два телефона, в этот раз вышло лучше. Цифры как-будто прокрасили. Отправляли товар долго (китайский новый год + короновирус), но доставка быстрая. Упаковано в воздушно-пупырчатую пленку. Продавца и товар рекомендую.