Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China and Europe will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide Free Shipping to over 200 countries around the world as well as Express Shipping at additional cost. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates for Free Shipping Delivery (for Express Shipping estimated delivery time is from 8 till 15 days):
Location | *Estimated Free Shipping Time |
---|
United States | 15-45 Business days |
Canada, Europe | 15-45 Business days |
Australia, New Zealand | 15-45 Business days |
Central & South America | 30-60 Business days |
Asia | 10-20 Business days |
Africa | 30-60 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order is shipped that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping. But we are always doing our best so you could receive all the items in the same package.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (60 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of mypetworldstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***a –
Dog York really liked. She was comfortable sitting there. And I didn’t mind. In general, I am happy with the purchase
A***z –
She loves it and it’s safe now for her to be next to us in the car. I wish the cushion were on the back of the bed as it is in the front and sides.
L***r –
The quality is very good, I am a dropshipper, my guests are very satisfied, this product is very popular. The store’s delivery speed is very fast, and the seller’s service is very enthusiastic! Will continue to cooperate!
Y***r –
The space is just suitable for central control of the car, and the fabric is convenient.
A***i –
Excellent Product!!
Customer –
Very happy,. Well made. Arrived quickly .
Customer –
Tranportin is just like what’s in the video and description, I haven’t tried it in the car yet but my pet loves it.
H***w –
good
T***a –
The parcel came day after day. Quality is super. Chihuahua 1.5 kg swobon. With the store did not communicate
G***a –
Slightly crumpled, without one piece of Button. To wash, you can take out the foam and pads from the carrying-there are zippers.
K***n –
Cheap rice cake
Customer –
Like the photo, received soon, I ‘d like to take picture with my cat inside, but it’s still very small and I can’t put the arnes on it because it takes away, but Received soon
S***t –
The fasteners are not terrible
M***a –
I liked the goods. my Chihuahua (4 kg) seat was enough
S***r –
Works great our Chihuahua loves it
L***I –
Perfect! Very nice basket very practical! Received in 9 days! Love it!!!