Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China and Europe will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide Free Shipping to over 200 countries around the world as well as Express Shipping at additional cost. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates for Free Shipping Delivery (for Express Shipping estimated delivery time is from 8 till 15 days):
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Free Shipping Time|
|United States||15-45 Business days|
|Canada, Europe||15-45 Business days|
|Australia, New Zealand||15-45 Business days|
|Central & South America||30-60 Business days|
|Asia||10-20 Business days|
|Africa||30-60 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order is shipped that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping. But we are always doing our best so you could receive all the items in the same package.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (60 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of mypetworldstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
You can take
Got right in the hands. The machine corresponds to the description even charged! Thank you very much for the fast delivery!
The product corresponds to the description. In fact, I have not tried it yet. It was very nice that the machine was brought straight home, even the Mail did not have to go
Excellent machine!!!! I recommend
The set came without a box! Set complete, as in the description. York clipped with a nozzle for 3 without problems. But by the end of the haircut somehow buzzed Another, then that buzzing stopped. Let’s see how many haircuts are enough. The order came quickly, courier delivery to the doors.
The machine is just class!
Ordered for cutting cats. Sent by sdek. This is the most lightning-fast delivery of all, the goods came to Barnaul for a week from China. The machine came charged, complete with 4 nozzles, a brush, a brush and a wire for charging with a Europlug. Blades are removable plastic. Until on the animal checked, as we check, I will add a tip. Seller like for fast delivery.
Great set for grooming.
Delivery mega super fast. The parcel was 8 days after payment. Brought the courier! Home! Is it not a miracle?!))) the machine came packed, cuts well, does not make too much noise, the dog does not scare. Definitely recommend. I did not communicate with the store, but thank you nice person for such promptness
Delivery for 4 days machine fire pug for 15 minutes bald
Very fast delivery, the product is very satisfied. Was trimmed cat, everything is super!!!
Very Soft Machine. Many modes of blade extension and attachments.
The machine is charged, everything corresponds to the description. Special thanks to the store for the fast delivery by courier sdek! Right home! This store recommend to everyone!!! Very high quality product and excellent delivery!!! I want to wish you success in your work, good luck and prosperity!!!
Khoroga machine, pre-satisfied
From Lithuania with Best regards, Great Seller. Very Fast Shipping. Very thanks.