Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China and Europe will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide Free Shipping to over 200 countries around the world as well as Express Shipping at additional cost. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates for Free Shipping Delivery (for Express Shipping estimated delivery time is from 8 till 15 days):
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Free Shipping Time|
|United States||15-45 Business days|
|Canada, Europe||15-45 Business days|
|Australia, New Zealand||15-45 Business days|
|Central & South America||30-60 Business days|
|Asia||10-20 Business days|
|Africa||30-60 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order is shipped that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping. But we are always doing our best so you could receive all the items in the same package.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (60 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of mypetworldstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Really fast delivery, almost 3 weeks to Romania. I bought size 14 for 1 y/o male and 3 y/o female and i was a bit worried that the sweater will be too big but fits perfectly on both cats. The sweater is warm and the cats like it.The fast shipping and quality convinced me to order again soon!
Size choose more carefully
Excellent fit fat
size 14 fits ok. cat is very long so the leg straps are tight. but fits well in the chest area for 12lb cat
The package arrived in Moscow in 3 weeks. The product fully corresponds to the description, the size grid also corresponds. On the cat 3,5 kg 2 years a little large, you could take 12 size. The fabric is good, sewing quality. Seller recommend.
Sweater cool-quality, soft, dense, beautiful! On the plate 12 the size of the villages is ideal for a kitty, but straight back to back. Probably, you need to order with a margin of + 1 size, so that this beauty does not hamper the movement of the pet. I hope, after washing a little stretch. Seller Many thanks, the order arrived in time, the track was tracked all the way. I recommend to buy!!!
Very satisfied. Exactly as described.
Excellent quality, store Sociable
Kitten is very happy… 12 size fell on the girl Sphinx 8 months
Comfortable, warm and in size even a little bit more, we are very satisfied with the cat
Order received quickly. The quality is excellent, I recommend. Size 12 came up.
Cool sweater OK, tight, the cat is happy.
Not as stretchy as per video but sizing is accurate. My babies are around 3kg and size 12 is perfect
Well made. Brandnew material good jakosciowo. Recommend
On the adult Sphinx 14 turned out to be big. otherwise, urashiva, correspond to the cartel. fast delivery!